This page explains the usual steps involved in requesting a withdrawal, what can affect processing, and what to check if a payout is delayed.

How to Request a Withdrawal

Sign in to your account, open the cashier or payments section, choose Withdrawal, select an available payment method, enter the amount and confirm the request.

Available methods can depend on your account, currency, verification status and previous deposits. In many cases, withdrawals are returned through the same or a compatible payment method used for deposits.

Verification Before Payout

A withdrawal may require identity or payment verification. If requested, provide clear and valid documents through the account verification area and make sure the account details match the information on your documents.

Verification is a standard security measure designed to protect accounts and prevent unauthorised payments.

Processing Times

Processing time depends on the selected method and whether additional checks are required. A request may first appear as pending while it is reviewed, after which the payment provider may need additional time to credit the funds.

If a request remains pending longer than expected, check your account notifications and email for any verification request before contacting support.

Limits, Fees and Currency

Minimum and maximum withdrawal amounts can vary by method. Any limits or fees shown in the cashier at the time of the request should be treated as the applicable information for that transaction.

Currency conversion may also be performed by a bank, card issuer, e-wallet or other payment provider and can affect the final amount received.

If a Withdrawal Is Delayed

Confirm that the request is still active, that your account is fully verified if required, and that the payment details are correct. Keep the transaction reference or screenshot of the request when contacting support.

Do not create repeated withdrawal requests for the same funds unless the previous request has been cancelled or rejected.